Refund & Returns Policy

Effective Date: August 12, 2026

Last Updated: August 12, 2026

Thank you for choosing our ready-to-use premixed microcement products. We take pride in delivering professional-grade, DIY-friendly surface solutions across the United States. Because ready-to-use microcement formulas have a fixed 12-month shelf life from the stamped Inspection Date, our Return and Refund Policy is designed to ensure strict quality control, material freshness, and fairness for all customer orders.

1. Return Eligibility & Window

You may request a return for eligible products within 15 calendar days from the date of delivery.

Because premixed building products have a limited shelf life, prompt return initiation is necessary to maintain material integrity. To qualify for a return within this 15-day window, items must satisfy all of the following conditions:

Unopened & Unused: Pails, buckets, primers, and topcoats must remain tightly factory-sealed in their original, undamaged packaging.
Resellable Condition: Materials must be free of damage, contamination, extreme thermal exposure, or alteration.
Proof of Purchase: A valid order number, original receipt, or packing slip is required.

2. Non-Returnable & Excluded Items

To maintain quality assurance and material standards, the following items cannot be returned or refunded:

Product Category	Return Status	Details / Reason
Custom Tinted Products	Non-Returnable	Microcement custom-pigmented or color-matched to specific order specifications.
Opened or Unsealed Containers	Non-Returnable	Any product with broken factory seals or partial usage.
Clearance & Final Sale	Non-Returnable	Items marked as clearance, overstock, or final sale at time of purchase.
Sample Kits & Color Swatches	Non-Returnable	Trial-sized products and physical color tools.
Tools & Application Accessories	Condition Dependent	Trowels, rollers, and mesh can only be returned if 100% unused and in original packaging.

3. Damaged, Defective, or Incorrect Shipments

Freight and parcel transit can occasionally lead to rough handling. Please inspect your delivery immediately upon arrival.

Reporting Timeframe: Report any freight damage, leaks, punctured pails, or incorrect items within 48 hours of delivery.
Required Documentation: Send clear, high-resolution photographs or videos showing:
- The outer shipping box/pallet (including shipping label).
- The damaged or defective pails showing the batch/lot number, stamped Inspection Date, and leaking or broken seal.
Resolution: Upon verification, a replacement will be issued at no additional charge, or a full store credit/refund will be processed for the affected portion of the shipment.

Note: For freight LTL shipments, please note any visible exterior damage directly on the carrier’s Bill of Lading (BOL) prior to signing for receipt. Writing "Subject to Inspection" does not protect freight claims.

4. Return Process & Shipping Instructions

Do not send products back without prior authorization. Unauthorized returns will be rejected at the warehouse and returned to the sender at your expense.

Submit a Request within 15 Days: Contact support within 15 calendar days of delivery with your order number, list of items to return, and reason for return.
Receive Return Authorization: Once approved, you will receive a Return Merchandise Authorization (RMA) form and shipping instructions.
Package the Return: Securely pack the unopened containers in their original box or equivalent sturdy packaging with appropriate internal padding to prevent tipping or leaking during transit.
Ship Promptly: Affix the provided return shipping label and drop the package off with the designated carrier within 7 days of RMA issuance.

5. Shipping Costs & Restocking Fees

Return Shipping Costs: Unless the return is due to an error on our part (defective product or wrong item shipped), the customer is responsible for all return shipping fees.
Restocking Fee: A 15% restocking fee applies to all non-defective, returned items to cover weight handling, warehouse re-palletizing, and quality inspection testing.
Original Shipping Costs: Original shipping and freight charges are non-refundable.

6. Refunds & Processing Times

Once your return is delivered to our facility, please allow 3 to 5 business days for our technical team to inspect the returned containers and verify seal integrity.

Approval Notification: An email confirmation will be sent once the inspection is complete and your refund status is confirmed.
Credit Issuance: Approved refunds are issued directly to your original payment method. Depending on your financial institution, funds typically post to your statement within 5 to 10 business days.

7. Application & Performance Disclaimer

Microcement application depends on proper substrate preparation, ambient humidity, temperature, mixing adherence, and application technique.

Refunds or returns are not accepted for project dissatisfaction resulting from improper DIY application, failure to follow installation manuals, inadequate subfloor preparation, or unapproved environmental conditions during curing.
Ordering a Sample Kit and performing a small test board prior to full-scale application is strongly recommended to confirm color match and application familiarity.